Merch Store Set-Up

Overview

Before you can sell merch, you need:

1. An Artist, Venue, Label, Promoter, profile on Fairground

2. Stripe Connect set up to receive payments

3. True Fans onboarding complete (which includes Stripe verification)

Setting Up Your Store

1. Go to Profile > Settings > Merch Store

2. Follow the setup prompts to create your seller account

3. Once approved, you can start listing products

Managing Products / Inventory

• Create products with titles, descriptions, images, variants (size, colour), and pricing
• Manage inventory and stock levels
• Set shipping options and rates
• View and manage orders

The vendor panel is accessible from your Fairground settings via a single sign-on link.

How Fans Find Your Merch

Your merchandise appears in several places:

• Your profile - A dedicated merch section on your artist/creator page
• Scene pages - If you participate in a Scene, your merch appears in that Scene's merch section
• Event pages - If you're the headliner, your merch appears on the event page
• Shop - Fans can browse the shop section of the app

Orders and Fulfilment

When a fan places an order:

1. You receive a notification

2. The order appears in Settings > Merch Store > Orders

3. You must fulfil the order

4. Tracking information must be added

5. The fan is notified of shipment

Revenue and Payouts

• Fairground takes a platform commission
• Any shipping fees that you charge and taxes collected on your behalf are included in your payout
• Payouts go to your connected Stripe account immediately (minus the commission as set out in our Terms & Conditions)

See the Selling Merch documentation for full details on revenue splits, tax responsibilities, and refunds.