Notifications (In-App, Push and Email)

Overview

Via your Fan account, you can control which notifications you receive by which channels.

Please note that some notifications are essential to keep you informed of important updates and cannot be turned on or off - for example: updates to Terms & Conditions [link]

Notification Channels

• Push Notifications - Sent to your mobile device
• In-App Notifications - Shown in the Notifications feed inside the app (look for the Envelope symbol in the top right hand icon menu)
• Email Notifications - Sent to your registered email

All notifications are disabled by default - see Managing Your Preferences to change which notifications you will receive.

Please note that Push notifications can only be managed via your mobile device (as they only relate to mobile) but you can manage email notifications from web as well as mobile.

Managing Your Preferences

1. Go to your Fan Profile > Settings > Notifications

2. Toggle Push Notifications on or off to receive in-app notifications (within your mobile device only)

3. Toggle Email Notifications on or off to receive notifications by email (within both your mobile device or on the web)

4. Scene Notifications - see the list under Scenes (only appears if you follow a Scene)

Scene Notification Preferences

For each Scene you follow, you can set a separate notification level:

• All - Get notified about everything in the Scene
• Important Only - Only major announcements and events
• Off - No notifications from this Scene

Notification Feed

Tap the envelope icon to view your notifications:

• Unread notifications display a red dot indicator
• Each notification shows who triggered it, what happened, and when
• Tap a notification to navigate directly to the relevant content
• Mark individual notifications as read, or tap Mark All as Read