Fairground

Orders and Purchases

Fairground allows you to support Artists, Venues, Labels and Promoters by purchasing their music, merchandise, event tickets and True Fans subscriptions.

Overview

The Fairground Platform keeps track of everything you buy and you can view your purchase history and manage your music library from your profile settings.


Purchased Music

Viewing Your Library

1. Go to Profile > Settings > Content > Purchased Music
2. Browse all tracks and albums you've purchased
3. Tap any item to listen or download

When you purchase and download a track or album, it's yours to keep even if the artist later removes it from the platform.

Please note that if an artist removes a track or album after purchase, you'll retain full use of it only if you both purchased and downloaded it beforehand.

As per Terms & Conditions [add link], you are purchasing music for private use.

Downloaded Music

1. Go to Profile > Settings > Content > Downloaded Music
2. View tracks you've downloaded for offline listening


Merch Orders

Viewing Your Orders

1. Go to Profile > Settings > View Orders
2. Browse your order history
3. Tap any order to see full details:

  • Items ordered
  • Order status
  • Shipping and tracking information
  • Payment breakdown
  • Shipping and Billing Addresses

True Fans Subscriptions

Managing Active Subscriptions

1. Go to Profile > Settings > True Fans
2. View all artists you're currently subscribed to
3. See the details of the purchased subscription:

  • tier name
  • price per month or year (depending on subscription purchased)
  • initial subscription date

Cancelling a Subscription

1. Go to Profile > Settings > True Fans
2. Find the subscription you wish to cancel
2. Tap Unsubscribe
3. When taken to the Artist True Fans page, confirm you wish to unsubscribe by tapping Cancel Subscription and confirm cancellation by selecting Yes, Cancel

You'll retain access until the end of the current billing period.


Payment Methods

Managing Your Cards

1. Go to Profile > Settings > Manage My Billing
2. Add or remove credit/debit cards
3. Set credit/debit card as a default payment method by tapping Set as Default
3. Your default payment method is used for True Fans subscriptions and all purchases.

Payment History

You can view details of what you have purchased as follows:

1. Settings > Content > Purchased Music (for music)
2. Settings > View Orders (for merch)
3. Settings > True Fans (for True Fans subscriptions)

There is currently no unified view of all transaction / payment history.